Terms & Conditions

Welcome to the Otis Skincare website. These terms and conditions set out the basis on which you can visit and use our website, and govern the sale and purchase of products through our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of them, you must not use our website.
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
This document does not affect any statutory rights you may have as a consumer.
Ownership of rights
All rights, including copyright, in this website are owned by Otis Skincare Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete or distribute anything from this website for any purpose.
Acceptable use
You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
Acknowledgement and Acceptance of Order
The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out below.
To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
Please note that we reserve the right to reject any offer to purchase by you at any time.
Legally Binding Contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
Products
We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
Pricing
We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
All prices include VAT (where applicable).
UK VAT will be removed and your local taxes, duties and charges will be added. The total for your order is confirmed at the checkout stage, before you proceed to pay and compete your order.
In addition to the price of the products, you may have to pay a delivery charge, which will be confirmed to you before the contract of sale comes into force. The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee is applicable. VAT (value added tax) of 20% will not be charged for items delivered outside the European Community where applicable. The VAT will deduct automatically before purchase.
Payments
Payment can be made by any of the following methods: Visa, Mastercard, American Express, Discover, JCB, Diner’s Club and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Otis Skincare, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.
Deliveries
Our policies and procedures relating to the delivery of products are set out in our Delivery Policy document.
We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation, however, we do not guarantee delivery by this date.
Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Policy and procedure.
You can submit your cancellation notice by email to our customer services department at contact@otisskincare.com
Your statutory rights are not affected.
Scope
These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).
Variation
We may revise these terms and conditions from time to time by publishing a new version on our website.
A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
Third Party Rights
A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law.
Our Details
This website is owned and operated by Otis Skincare Limited.
We are registered in England and Wales under registration number 07955913, and our registered office is at:
78 York Street
LONDON
W1H 1DP
Our VAT number is GB 156 1372 18.
You can contact us by using our website contact form or by email to contact@otisskincare.com, or by writing to the address given above.
<>