Privacy Policy

At Otis Skincare we value our customers and respect their privacy. Any information we collect about you is held with the utmost care and security. In this Privacy Policy we explain how we will manage your personal information.
Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You may be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.
When you give us information, it may be used for:
Administration Of Our Site:
The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.
Customer Service:
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
Direct Marketing:
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email. You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register.
We will never provide your personal details to other companies or individuals for their marketing.
From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

Cookies
We use cookies on our site to provide a better user experience.
Order Processing Cookies - The Otis Skincare online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access otisskincare.com and log into your account with your user name and password. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies.
Site Analytics Cookies - We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Data protection
Otis Skincare Limited complies with the Data Protection Act. You may enquire and view the personal data that we hold on you by contacting us at contact@otisskincare.com
All our website financial transactions are handled through our payment services provider, Paypal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
For all further enquiries please contact us at:
Otis Skincare Limited,
78 York Street
LONDON
W1H 1DP
You can contact us by writing to the business address given above, by using our website contact form, or by email to contact@deepcove.com

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