This returns policy is for goods purchased on our website, and shall apply to all of our customers, irrespective of their geographical location.
Otis Skincare hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of 14 working days beginning with the day following the day of delivery to you, by emailing us at firstname.lastname@example.org.
We will provide you with a Returns Authorisation Number (RAN). Please provide full details of your customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
To improve our service, please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:
OTIS SKINCARE Limited, c/o Next Terra International,
1 rue Jean Mermoz
Otis Skincare Ltd cannot be held responsible for returned goods that do not reach our Returns Department.
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product, we will not refund the purchase price or exchange the product; we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.